Help Center & Guidance

Frequently Asked Questions

Welcome to our guide. Browse through these head lice FAQs to find answers on prevention, treatment, and our 100% natural clearance protocol.

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Treatment & The Shepherd Method™

What is the Shepherd Method™ and why is it so effective?

How long does a treatment session take?

Is the treatment painful or uncomfortable for kids?

Safety & Products

Are your products chemical-free and safe for toddlers & pregnant mothers?

Why don't drug store lice shampoos work anymore?

Guarantee & School Certificates

How does the 60-Day Guarantee work?

Do you provide school clearance certificates?

Pricing & Insurance / HSA / FSA

Can I use my Health Savings Account (HSA) or Flexible Spending Account (FSA)?

What are your treatment costs?

Still have questions not covered in our head lice FAQs? Call us directly for 24/7 support.

Our friendly certified technicians are available 7 days a week to answer your questions and provide reassurance.

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